Terms of Service

Nara Home Care — Sole Trader, ABN 16 510 815 159, Sydney, NSW

These terms apply to all housekeeping, deep cleaning, laundry and home organisation services booked through this website or directly with Nara Home Care ("the Service Provider").

1. Services & Schedule

Services are provided at the agreed property, on the frequency and scope confirmed at the time of booking (e.g. first visit, weekly, fortnightly). The exact number of hours for each visit is confirmed directly with the Client, based on the size of the home and scope of work, and may be more than the minimum booking shown on the site.

2. Cancellation Policy

• The Client must give at least 48 hours' notice to cancel or reschedule a scheduled service.
• If notice is given less than 48 hours before the scheduled service, a cancellation fee of 50% of the session's agreed rate applies.
• If the Client cancels with no notice at all, or the Service Provider is unable to access the property at the agreed time, the full session rate may be charged.
• The Service Provider will make reasonable efforts to reschedule a cancelled session within the same week, subject to availability.

This cancellation fee reflects a genuine estimate of lost income from a reserved time slot that cannot easily be filled at short notice, and is not intended as a penalty.

3. Minimum Booking

Each service has a minimum booking length (4 hours for most services, 5 hours for Deep Cleaner). This minimum applies even if the work is completed sooner.

4. Payment Terms

• Payment is due on the day of service, unless otherwise agreed in writing.
• Accepted payment methods: cash or bank transfer.
• Late payment may result in a pause of future services until outstanding amounts are settled.

5. Access & Security

If the Service Provider is entrusted with keys, access codes or alarm details, these will be kept secure and used solely for the purpose of providing the agreed services. The Client agrees to notify the Service Provider promptly of any changes to access arrangements. If access is not available at the scheduled time, this will be treated as a late cancellation under Section 2.

6. Client Responsibilities

• Provide a safe working environment and disclose any known hazards in the home.
• Advise the Service Provider of any surfaces, materials or items requiring special care or specific products.
• Ensure reasonable access to the property at the agreed time.

7. Liability & Insurance

The Service Provider will exercise reasonable care and skill at all times and carries insurance for work performed. The Service Provider is not liable for damage arising from pre-existing conditions, manufacturer defects, or surfaces/materials not disclosed by the Client as requiring special care. This clause does not limit any guarantee or right the Client has under the Australian Consumer Law. Any damage or issue arising from a service should be reported within 24 hours so it can be addressed.

8. Ending the Arrangement

Either party may end an ongoing arrangement by giving at least 7 days' written notice (e.g. by text or email). Outstanding fees for services already rendered remain payable.

9. Contact

Questions about these terms can be sent to sayonaramachado@gmail.com or +61 424 940 915.